Who we are
We are a matchmaking service that include recommendations of potential partners for a committed relationship during a limited membership based period of time. The Serendipitous Cougar LLC reserves the right to refuse membership to anyone at any time.
It has been proven that many successful relationships develop between individuals meeting 70-80% of the defined criteria for a potential partner, making this service beneficial for success.
While The Serendipitous Cougar LLC offers a standardized membership package, there are individually designed packages that are tailored to fit each member’s unique personal needs and circumstances if requested.
Communication from The Serendipitous Cougar LLC may be carried out over the phone, with a call or text, video conferencing (Zoom) or in person at a mutually agreed place and time during the duration of the agreement.
You will have to apply to be a member of our services, telling us about yourself on our website form and submitting an updated photo of yourself. We will then call, text or email you to ask a few more questions, of course. We will then inform you if you have been selected to proceed with a membership or not. If you have been selected, The Serendipitous Cougar LLC will then send you a link for you to pay online for 30 days. We will then begin to set up potential matches with you and even help arrange your date. After each date, you will then have a “feedback call” with us to discuss the date.
As a member of The Serendipitous Cougar LLC, you accept that we cannot be responsible for your interactions with others or for the conduct and interactions of those members we introduce to you.
A friendly reminder: As we are unable to carry out detailed criminal and financial background checks on our members, we advise that you always take sensible precautions when interacting and meeting with someone new.
General Terms of Service
We will offer to coordinate dates, reservations for your date. We will also host special events for you to interact with others in an open space.
These General Terms of Service and conditions govern all services provided by The Serendipitous Cougar LLC. They form part of any matchmaking contract and automatically come into force upon entering into such contract. They remain in force during the full duration of the matchmaking membership, and they may only be supplemented or amended by means of a written agreement between The Serendipitous Cougar LLC and the member.
Services refer to all instructions given to and accepted by the member regarding the presentation of potential partners by The Serendipitous Cougar LLC to the member through matchmaking services.
The Serendipitous Cougar LLC and the member will agree on these specific General Terms of Service used by the matchmaking service by having the member click the I Consent button on this website. In the event of conflicting provisions, the terms and conditions agreed upon in these General Terms of Service shall prevail.
Your use of our services is solely at your own risk and we do not accept any liability for loss, damage, claim or expense, whether direct or indirect and however caused, arising out of your membership and/or your use of our services or based upon the reliance of information provided by us. All warranties in respect to our services and/or information, whether expressed or implied are excluded.
All relations with The Serendipitous Cougar LLC are strictly confidential. The member must treat all information obtained both during and after the end of the contractual membership which was required for the execution of the services and which relates to The Serendipitous Cougar LLC, its staff and/or members, as confidential and must not pass it on to any unauthorized third parties, furthermore, You must not discuss, show or share any personal details of other members that have been supplied to you, or to any other members or non-members at any time during or after your membership.
The Serendipitous Cougar LLC will treat all information and documentation relating to members as strictly confidential and will not pass on any data to third parties.
The Serendipitous Cougar LLC will not discuss your membership details with others, outside of those potential matches, without your expressed or written permission. You agree not to disclose any details related to your membership experience, the identity or personal information of other members introduced to you, or partnership matchmaking agencies utilized for your particular search to anyone, including the media and will not share it anywhere online or on any website, blog, social media site or publicly accessible channel, without the explicit permission of The Serendipitous Cougar LLC and of the other party(s) concerned.
The Serendipitous Cougar LLC imposes these written obligations in the General Terms of Service and especially the confidentiality to all members and will exercise its right to terminate membership agreements for any breach in confidentiality, however, The Serendipitous Cougar LLC is not bound to take legal action in order to enforce these obligations. Should you decide to pursue legal action independent of The Serendipitous Cougar LLC, you are requested to inform The Serendipitous Cougar LLC of the details relating to the breach immediately.
You agree that you will not disregard or discontinue any professional medical advice or delay seeking medical advice or treatment as a result of information, teaching, education, advice or suggestions provided by The Serendipitous Cougar LLC.
You understand and agree to take full liability and to accept full responsibility for your well-being during your experience with The Serendipitous Cougar LLC and for any outcomes, consequences and repercussions resulting from choices and decisions made as a result of this service.
You will not hold The Serendipitous Cougar LLC or any employee liable for any loss or cost incurred by you (or any person related to you) in the event of mental, physical, emotional stress or distress (or any other ailment or condition) caused either directly or indirectly in relation to The Serendipitous Cougar LLC services. You shall indemnify The Serendipitous Cougar LLC and the employees in the event of any such claim.
Media
Should you choose to attend any The Serendipitous Cougar LLC coordinated event, or any event in collaboration with The Serendipitous Cougar LLC, you agree that we and our successors have non-exclusive, royalty free and perpetual license to use, distribute, display and reproduce any photographs and images created from such events. Should you wish to withdraw this right, please provide instructions in writing and submit it on the Contact Us page on this website.
You have no right to use, reproduce or distribute any of the presentations, processes, techniques, tools, methodologies, precedents and materials used by The Serendipitous Cougar LLC. You must not at any time use or reproduce any materials in any manner, shape or form, without the explicit and written consent of The Serendipitous Cougar LLC.
Terms & Code of Conduct
You agree to take very seriously your conduct while working with The Serendipitous Cougar LLC and not to undertake any of the following, and understand that if you break one of these codes of conduct, we may be required to take action which is including but not limited to the termination of your membership at our sole discretion without refund.
YOU WILL NOT:
- Harass or cause a nuisance, inconvenience, distress, fear, anxiety or physical harm to any person we introduce you to or an employee or agent of The Serendipitous Cougar LLC. Act in an abusive, rude, threatening, obscene, harassing, offensive, sexist, discriminatory or racist manner towards any member we introduce you to or a member of the The Serendipitous Cougar LLC staff or it’s agents.
- Violate the private rights of any of The Serendipitous Cougar LLC members, an employee or agent of the company, including but not limited to forwarding, distributing and displaying e-mails, social media communication, recorded video chats, messages, photos, personal data or profiles. You must not make any disparaging statements, either verbally or in writing, about The Serendipitous Cougar LLC or any member to any third party. You will not promote or appear to be promoting your own products or services to any member or employee of The Serendipitous Cougar LLC or agents of the company. You will not impersonate another person, provide us with false identification or records in an attempt to mislead any member or The Serendipitous Cougar LLC staff or provide us with any photograph or materials to which a third party is the owner of the rights to that material, and of which you have not received and provided to us their written permission for the use of such photographs or material. You will not do anything which restricts or inhibits anyone else’s use or enjoyment of the The Serendipitous Cougar LLC services or do anything, which prejudices or damages the reputation (deliberately or recklessly) of the company or any subsidiary of the company, or member introduced to you.
Membership
Membership with The Serendipitous Cougar LLC is conditional upon being at least 21 years of age, single, looking for a committed relationship, and not living at the same address as a current or past partner. All information provided by you must be truthful and honest, including but not limited to information related to your current life situation and personal circumstances.
While The Serendipitous Cougar LLC does make every effort to vet and verify the identity and information provided by it’s members, we accept personal information in good faith. We realize that information may only be accurate at the time requested. We respect the member’s privacy and do not conduct any intrusive background checks or operate outside the limitations of data protection laws. For this reason, we strongly advise all members to verify the personal claims and identity of members independently of The Serendipitous Cougar LLC. We can therefore make no representation or accept any liability for the validity of information provided to us by our members, including but not limited to their marital status, criminal history, mental state or financial status.
Here’s How it Will Go Down
Your matchmaking membership will commence when we have obtained all the necessary documentation and full payment is received from you.
Throughout the matchmaking process, we will send you introductions on a consecutive basis, one at a time. The total number of introductions you will receive will depend on your individualized membership agreement. The number of recommendations we can offer you is dependent upon your own characteristics and upon how narrow or otherwise your partner preferences are. You accept that having a large number of partner requirements, and more restrictive partner preferences, will limit the number of introductions we can offer you and we cannot accept any responsibility for the outcomes of the introductions.
We will provide you with at least the number of introductions as specified in your membership agreement, if so specified, and if so required in your search for a partner. You are not obligated to accept the full number of introductions as specified in your membership agreement should you enter into a relationship and wish to terminate your agreement early. This is subject to there being no significant changes in your circumstances or partner preferences that is likely to make the matchmaking significantly more difficult or unlikely.
We reserve the right and absolute discretion to recommend members to you who we consider would be acceptable to you, notwithstanding that we recognize that prospective partners will only ever meet your specific partner preferences to a degree.
If you enter into a relationship during the course of your membership, you are responsible to notify The Serendipitous Cougar LLC, as a courtesy to all members, that way we will not offer you further introductions as long as both parties agree to continue dating one another.
Matchmaking agreements may be terminated by either party at any time with immediate effect.
The Serendipitous Cougar LLC reserves the right to terminate your membership without a refund (in part or in full) in the following circumstances:
· You have breached one of the terms and conditions
· You have provided false information to us
· We have received a serious complaint about you from one of our members and under the sole discretion of the CEO or Managing Director is deemed justified
· You have failed to maintain contact with us or have not responded to our attempts to contact you for a period exceeding 6 months
· Your personal circumstances and partner preferences have changed to such an extent that they significantly and adversely affect our ability to provide the agreed services to you. This would include, but is not limited to, a change in sexual orientation, the acquisition of a criminal charge or relocation to another state or country
For the avoidance of any doubt, you will not be entitled to a refund of your membership fee in the event that you enter into a lasting relationship before the expiry of your membership with us.
The Parties agree that The Serendipitous Cougar LLC shall not be liable for any damage sustained by the member deriving from any of the company’s employees or agent’s acts and/or omissions damaging the member.
Just A Friendly Reminder
Your success and results achieved through this matchmaking process depend primarily on your own effort, motivation, commitment and follow-through as well as specific interpersonal connections between yourself and those introduced to you. The Serendipitous Cougar LLC cannot predict and does not guarantee any specific outcome or result which you can expect from using the matchmaking services of The Serendipitous Cougar LLC.
While The Serendipitous Cougar LLC will deliver introductions as outlined in your membership agreement, there is no guarantee that one of these introductions will result in a long term committed relationship.
What We Need From You
The collection and processing of personal data depends on the context of our interactions with you. We collect and process personal data that may include, but is not limited to:
o Name
o Date of birth
o Contact information such as email address, cell number, and physical mailing address
o Gender
o Job Title
o Profession
o Income level
o Demographic information, including marital status
o Details relevant to finding you a match…such as partner preferences, lifestyle choices, values, goals, dreams, aspirations, availability and travel schedules
o Payment information
Rights You Have Over Your Data
The Serendipitous Cougar LLC does not actively request sensitive personal data such as information about your health, ethnicity, or religious beliefs. However, you may choose to provide this information if you believe it could be beneficial in optimizing the services, we provide to you. We will take all reasonable steps to protect this data. The provision of such information is entirely voluntary, and not providing it will not limit your access to most of our services. Should you choose to provide sensitive personal data, you retain the right to withdraw your consent for its use at any time, without impacting your access to our other services.
We may request your permission to process your personal data for specific purposes. You have the right to withdraw your consent at any time, this will not affect the processing that has already occurred.
We have taken all reasonable steps to protect your personal data from being lost, modified, misused, unauthorized access, or breaches.
We may share certain aspects, but not all of your data as a need to know basis only with:
o Internal employees at The Serendipitous Cougar LLC
o Members as a possible match