GENERAL TERMS OF SERVICE

These General Terms of Service and Conditions govern all services provided by The Serendipitous Cougar, LLC.  They form part of any matchmaking contract and automatically come into force upon entering into such contract.  They remain in force during the full duration of the matchmaking membership, and they may only be supplemented or amended by means of a written agreement between The Serendipitous Cougar, LLC. and the Client.

Services refer to all instructions given to and accepted by the Client regarding the presentation of potential partners by The Serendipitous Cougar LLC, to the Client through matchmaking services.

The Serendipitous Cougar LLC and the Client will agree on these specific General Terms of Service used by the matchmaking service by having the Client click the "I Consent" on this website.  In the event of conflicting provisions, the terms and conditions agreed upon in these General Terms of Service shall prevail.

Your use of our services is solely at your own risk and we do not accept any liability for loss, damage, claim or expense, whether direct or indirect and however caused, arising out of your membership and/or your use of our services or based upon the reliance of information provided by us.  All warranties in respect to our services and/or information, whether expressed or implied are excluded.

All relations with The Serendipitous Cougar LLC are strictly confidential.  The Client must treat all information obtained both during and after the end of the contractual relationship which was required for the execution of the services and which relates to The Serendipitous Cougar LLC, its staff and/or members, as confidential and must not pass it on to any unauthorized third parties, furthermore, you must not discuss or show any personal details of other members that have been supplied to you, to any other members or non-members at any time during or after your membership.

The Serendipitous Cougar LLC will treat all information and documentation relating to clients as strictly confidential and will not pass on any data to third parties.

The Serendipitous Cougar LLC will not discuss your membership details with others without your expressed and written permission. You agree not to disclose any details related to your membership experience, the identity or personal information of other paying or non-paying members introduced to you, or partnership matchmaking agencies utilized for your particular search to anyone, including the media and will not share it anywhere online or on any website, blog, social media site or publicly accessible channel, without the explicit permission of The Serendipitous Cougar LLC and of the other party(s) concerned.

The Serendipitous Cougar LLC imposes these written obligations in the General Terms of Service and especially the confidentiality to all members (paying and non-paying) and will exercise its right to terminate membership agreements for any breach in confidentiality however The Serendipitous Cougar LLC is not bound to take legal action in order to enforce these obligations.  Should you decide to pursue legal action independent of The Serendipitous Cougar LLC, you are requested to inform The Serendipitous Cougar LLC of the details relating to the breach immediately.

You agree that you will not disregard or discontinue any professional medical advice or delay seeking medical advice or treatment as a result of information, teaching, education, advice or suggestions provided by The Serendipitous Cougar LLC.

You understand and agree to take full liability and to accept full responsibility for your well-being during your experience with The Serendipitous Cougar LLC and for any outcomes, consequences and repercussions resulting from choices and decisions made as a result of this service.

You will not hold The Serendipitous Cougar LLC or any employee liable for any loss or cost incurred by you (or any person related to you) in the event of mental, physical, emotional stress or distress (or any other ailment or condition) caused either directly or indirectly in relation to The Serendipitous Cougar LLC services. You shall indemnify The Serendipitous Cougar and the employees in the event of any such claim.

MEDIA

Should you choose to attend any The Serendipitous Cougar LLC coordinated event, or any event in collaboration with THE Serendipitous Cougar LLC, you agree that we and our successors have non-exclusive, royalty free and perpetual license to use, distribute, display and reproduce any photographs and images created from such events. Should you wish to withdraw this right, please provide instructions in writing and submit it on the Contact Us page on this website.

You have no right to use, reproduce or distribute any of the presentations, processes, techniques,  tools, methodologies, precedents and materials used by The Serendipitous Cougar LLC. You must not at any time use or reproduce any materials in any manner, shape or form, without the explicit and written consent of The Serendipitous Cougar LLC.

TERMS & CODE OF CONDUCT

You agree to take very seriously your conduct while working with The Serendipitous Cougar LLC and not to undertake any of the following, and understand that if you break one of these codes of conduct, we may be required to take action which is including but not limited to the termination of your membership at our sole discretion without refund.

You Will Not:

• Harass or cause a nuisance, inconvenience, distress, fear, anxiety or physical harm to any person we introduce you to or an employee or agent of The Serendipitous Cougar LLC .Act in an abusive, rude, threatening, obscene, harassing, offensive, sexist, discriminatory or racist manner towards any member we introduce you to or a member of the The Serendipitous Cougar LLC staff or it’s agents
• Violate the private rights of any of The Serendipitous Cougar LLC members, an employee or agent of the company, including but not limited to forwarding, distributing and displaying e-mails, social media communication, recorded video chats, messages, photos, personal data or profiles. You must not make any disparaging statements, either verbally or in writing, about The Serendipitous Cougar LLC or any member to any third party.
• Promote or appear to be promoting your own products or services to any member or employee of The Serendipitous Cougar LLC or agents of the company
• Impersonate another person, provide us with false identification or records in an attempt to mislead any member or The Serendipitous Cougar LLC staff or provide us with any photograph or materials to which a third party is the owner of  the rights to that material, and of which you have not received and provided to us their written permission for the use of such photographs or material.
• Do anything which restricts or inhibits anyone else’s use or enjoyment of the The Serendipitous Cougar LLC services or do anything, which prejudices or damages the reputation (deliberately or recklessly) of the company or any subsidiary of the company, or member introduced to you.

MEMBERSHIP

Membership with The Serendipitous Cougar LLC is conditional upon being at least 21 years of age, single, looking for a committed relationship, and not living at the same address as a current or past partner. All information provided by you must be truthful and honest, including but not limited to information related to your current life situation and personal circumstances.

While The Serendipitous Cougar LLC does make every effort to vet and verify the identity and information provided by it’s members, we accept personal information in good faith. We realize that information may only be accurate at the time requested. We respect the member’s privacy and do not conduct any intrusive background checks or operate outside the limitations of data protection laws. For this reason, we strongly advise all Clients to verify the personal claims and identity of members independently of The Serendipitous Cougar LLC. We can therefore make no representation or accept any liability for the validity of information provided to us by our members, including but not limited to their marital status, criminal history, mental state or financial status.